product

Loyalty & Rewards

Configurable tiers, points-based rewards, and a public member experience — tenant-customizable end to end.

01

Overview

#
tl;drA full loyalty program with member registration, points earning, dynamic tiers, free-item and free-modifier rewards, campaigns, and a public-facing member app.

The loyalty system lets restaurant operators build a rewards program tailored to their brand. Members earn points on every order, progress through tiers, and redeem rewards at checkout.

  • —Phone-based member registration
  • —Automatic points earning on qualifying orders
  • —Dynamic tier progression with configurable thresholds
02

Members & points

#
tl;drMembers register by phone, earn points automatically, and track their history — all integrated with the POS and public ordering page.

Members register with their phone number, name, and optional email. Points are earned automatically based on a configurable conversion ratio (default: 1 point per dollar spent).

  • —Configurable points-per-dollar conversion ratio
  • —Manual points adjustment by admin
  • —Transaction history linked to orders, with visit count and total spend tracking
03

Tier system

#
tl;drDynamic tiers with configurable names, thresholds, and optional per-tier point rates (Enterprise only).

Tier configuration

Default tiers are Bronze, Silver, Gold, and Platinum at 0, 1000, 5000, and 10000 points. Operators can rename tiers, adjust thresholds, and (on Enterprise plans) set per-tier conversion rates.

  • —Configurable tier names and point thresholds
  • —Per-tier conversion rates (Enterprise only)
  • —Automatic tier recalculation when config changes
04

Rewards

#
tl;drMembers redeem points for free items or free modifiers, with per-member limits, total limits, and minimum tier requirements.

Rewards let members exchange accumulated points for tangible benefits:

Reward types

  • —Free-item rewards — redeem points for a menu item
  • —Free-modifier rewards — redeem points for a modifier option
  • —Admin and customer self-service redemption
05

Campaigns

#
tl;drTime-limited promotions complement the loyalty program with discounts, BOGO, bundles, and coupon codes.

Campaigns run alongside the loyalty program:

  • —Discount, BOGO, Bundle, and Coupon campaign types
  • —Percentage or fixed-amount discounts with max cap
  • —Coupon codes with usage limits and date ranges
  • —Public campaign listing on the online ordering Promotions tab
06

Public member experience

#
tl;drMembers interact with the loyalty program through the public ordering page and the customer app.

Member touchpoints

The public ordering page and 8plus1 customer app provide the member-facing experience:

  • —OTP phone verification for member login
  • —Points balance and tier status display
  • —Browse and redeem rewards in the Promotions tab
contact sales →